RETURNS

RETURNS

If you are not completely satisfied with your merchandise, you can return it to us within 14 days. The merchandise must be returned within 14 days after delivery in the original, unworn condition. We can offer you money refund, voucher or size exchange, if available.

RETURN GUIDELINES

  • Fill out the return or exchange request form on our website under „Product returns” menu point. (https://en.sugarbird.com/apps/return_prime) – (The process is simple, you enter your order number and e-mail address, select the reason for the return and the method of refund. In the case of an exchange request, indicate the size you would like to exchange the purchased product for! Please note that we are only able to exchange the product if the product is available in the desired size upon arrival.)
  • Pack and send the product(s) intended for return or exchange by post or courier to the following address:
    Sugarbird Kft.
    1112 Budapest
    Repülőtéri út 2/B.
    HUNGARY
    There is no possibility for personal delivery!
  • Place the printed invoice received by e-mail, in the package, we need this information to process the request!
  • We would like to inform you, that after processing the return request, we will refund the value of the return within 14 days of its approval. Our system will automatically send you an e-mail about the approval of the request and the initiation of the refund process. The refund of the product price will be made according to the payment method used at the time of purchase, or in the case of cash on delivery, to the bank account number that was provided when registering the return request or with the card or account to which the payment was made.
    It may happen that, regardless of the start of the refund, due to the different practices of various financial service providers, it may take a few more days for the amount to go through.

CONDITIONS OF REFUND

Sugarbird reserves the rights to refuse returns if the following conditions are not met:

  • Removable seal: all Sugarbird products delivered with a removable seal. In case of return, the seal must be intact on the garment.
  • the product has all original labels and accessories
  • the product is unworn, undamaged and unwashed
  • the product is not stained and contaminated
  • the package returned within 14 days after the delivery

ONLINE STORE CUSTOMER SERVICE

In case of any questions please do not hesitate to contact us via email at onlinestore@sugarbird.com and we will get back to you within 2 working days.

Company name

SUGARBIRD KFT.

Headquarters

1112 Budapest, Repülőtéri út 2/B

Tax ID

13990688-2-42

Company registration number

09-893684

Telephone number

+36 70 364 3620

(8am – 4pm Budapest local time CET/CEST)

Language of contact

English, Hungarian

RETURN ADDRESS

SUGARBIRD KFT.
Budapest, Repülőtéri út 2/B
Hungary
H- 1112